Technology and Operations Management Professional
Results oriented professional with over 20 years experience in senior information technology management. Emphasis on leadership, technology strategies, project management, team building and process improvement in a technically dynamic environment. Focused on setting technology strategic direction, management of diverse groups such as software development, technology purchasing/leasing, endpoint services, financial chargebacks, contracts/vendor management, restaurant technology roadmap and contact center management.
Finance and Operations Management Professional
A result driven professional that works well in breaking down the barriers between the functions and the business, communicating a clear value proposition and delivering momentum with greater efficiency and effectiveness for goals to be achieve. Recognized for financial skills and the ability to design and reflect back the desired outcomes aligned with actionable solutions. Able to formulate short and long-term strategies, communicate values, and drive critical business decisions in order to meet or exceed stated objectives.
IT Service Management Professional. Passionate Leader of People, Manager of Processes, and Evangelist of Technology
Over 15 years of strategy, management, and leadership experience driving maximum performance, optimized solutions, and world class customer support to over 400 Fortune 500 clients, including over 20,500 corporate, international and government customers. Successfully built and matured high-function IT solutions teams with a strong balance of strategic focus, network and systems technology knowledge, and a solid business acumen. Proven track record of people development, process improvement, cost reduction/containment, and total customer satisfaction for start-ups, market leaders and local up-and-comers alike. “Lead from the front” philosophy and demonstrable ability to encourage fun, build comradery among team members, and engender loyalty with employees.
Specialty: Change agent for stagnating support teams and leader in kaizen (always improving) methodologies.
Entrepreneurial Experience / Start-ups / Turnaround Management: Provided creative, cost-saving solutions for four unique start-ups in San Diego while controlling growth ratio in support personnel, streamlining operations, and building successful teams.
International Experience: Developed technical support centers in Japan and Ireland. Managed outsource project to the Philippines. Oversaw teams providing direct support to customers in the US, EMEA, Africa, South America, and Australia. Provided reseller support, trade show services, and business development strategies to Japan, South America, and the United Kingdom for Websense, Inc.
Telecommunications/Helpdesk/Infrastructure Management with 15+ years experience with multi-location retail brand
Experienced, high-energy Telecommunications Manager with 15+ years of leadership spanning information technology (IT) operations, systems administration, user support, call center management, and staff supervision.
Confidently resolve escalated issues and provide technical guidance in a clear and concise manner with focus on efficiency timely solutions, and quality assurance. Detail oriented with extensive Unified Communications (UC) background with Avaya/Cisco platforms.
IT specialist with many areas of expertise including:
Strong Verbal & Written Communications
Cross-functional Team Management
Help Desk Management